USC McKay Athletic Facility

LOS ANGELES, CA

SPINITAR SERVICE CREDO

‘A QUICK RESPONSE FROM TALENTED FOLKS WHO CARE ABOUT YOU’™

To ensure your audio, video, and/or communication systems remain in good working condition, AV support services and regular maintenance is an important investment for your organization. At Spinitar, we want to help you take action so you can avoid potential system mishaps that could cause employee downtime and lost revenue opportunities.

QUICK

When audiovisual and communication equipment goes down, productivity can be affected throughout your company, or learning environment. That’s why Spinitar strives to provide quick support anywhere in the US and Canada. Working with our multiple offices and professional system integration partners means less downtime, no matter where you’re located.

TALENTED

Spinitar has the largest dedicated, in-house AV support team in the Western US, and each of our service professionals has been manufacturer-trained and industry-certified. Our talented support staff boast credentials including InfoComm CTS, InfoComm CTS-I, CTS-D, Crestron, AMX, Biamp, ClearOne, Extron, Christie, Samsung, Sharp, Epson and more.

CARING

Perhaps most importantly of all, Spinitar’s support staff truly cares about customer success. In fact, we’re known as a “customer-intimate” provider. Our support and service department is arranged so that Customer Success Managers and Service Coordinators are dedicated to only one thing – living the Spinitar Service Credo, and caring for our customers.

CUSTOMIZABLE SUCCESS SERVICES INCLUDE:
    Support Plans and Warranties

    SUPPORT PLANS & WARRANTIES

    Proper and regular maintenance of your audio, video, and/or communication system is critical. Choosing to invest in AV support services is an important decision.

    This is why AV service & support agreements are also vital to your audiovisual investments if you want to ensure your equipment remains in good working condition, especially when communication is at the core of your organization. It’s a proven fact that it is much more cost effective to maintain your audio-video equipment on a regular basis than having to repair or replace system components.

    Staffing Services

    STAFFING SERVICES

    Spinitar can provide support and training professionals to work on-site at your location as a cost effective means of managing your audiovisual ecosystem. This provides you with immediate, convenient access to our full systems expertise and training personnel on a day-to-day or hourly basis.

    Virtual Support

    VIRTUAL SUPPORT

    Whether it’s loading and distributing content in a digital signage application, managing your videoconferencing system, or monitoring system integrity, Spinitar’s support services include virtual support. Let our professionals notify you of potential problems before they happen.

    Time & Materials

    TIME & MATERIALS

    Pay as you go program where urgency is less critical to your environment/space.

    Move, Add, Changes (Small Installations)

    MOVE, ADD, CHANGES (SMALL INSTALLATIONS)

    Small installations, simple additions, minor change, etc.,

    Emergency Response

    EMERGENCY RESPONSE

    Emergency response time in as little as two hours.

    Manufacturer Software & Licensing Management

    MANUFACTURER SOFTWARE & LICENSING MANAGEMENT

    Spinitar will manage and renew your audiovisual software, licensing and manufacturer extended warranty requirements. Our after project software and licensing management program will allow for seamless usability by having up-to-date technology and certifications.

    WORLDWIDE SUPPORT COVERAGE

    Wherever you work, Spinitar can be there.

    • Single-source project management and deployment of pre/on-site fabricated systems
    • Embedded personnel, crisis and preventative services
    • Partnerships with architects, consultants, specialty designers, and contract support
    • Consistent wiring, design, products and software programming at each location
    • On-site staff professionalism for seamless integration at each location
    • Priority integration and timeline/deadline management to meet client requirements
    • An exclusive global alliance of solution providers capable of meeting your audiovisual communication needs

    RECENT PROJECTS

    Biola University recruited Spinitar to implement the AV design-build for their new Science, Technology, and Health Center. Discover how Spinitar provided display solutions for the new Biola Lim Center here.
    The Long Beach Cruise Line partnered with Spinitar to deliver a land-to-sea experience to their customers and highlight the history of their upgraded space. Learn more about how the team brought this festive experience to life.
    To improve organizational efficiency and service quality, Spinitar decided that it was time to update their own technology. Continue reading to see how Spinitar provided their employees with updated technology systems.